### Phillip Roche Privacy Policy

Effective Date: September 30th, 2014

Last Updated: September 30th, 2024

At Phillip Roche (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical store, website, and any related services (collectively, the “Services”).

### 1. Information We Collect

We may collect the following types of information:

#### A. Information Collected in-Store

- Personal Information: When you drop off or pick up garments at our physical location, we may collect personal information such as your name, phone number, email address, and payment details.

- Order Details: We collect information related to the garments or items you bring in for cleaning, including descriptions, special instructions, and service requests.

#### B. Information Collected Online

- Personal Information: When you interact with our website, sign up for newsletters, or make inquiries online, we may collect personal information such as your name, email address, phone number, and other contact details.

- Device Information: We may collect information about the device you use to access our website, such as IP address, browser type, and operating system.

- Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your user experience, gather analytics, and show relevant ads.

### 2. How We Use Your Information

We use your personal information to:

- Provide and manage our dry cleaning services.

- Process transactions and payments.

- Communicate with you regarding your orders, updates, and customer service inquiries.

- Improve our website and services.

- Send promotional emails and offers if you have opted in to receive them.

- Maintain the security of our physical store and website.

### 3. Sharing of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

- Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf (e.g., payment processing, delivery services, or IT support).

- Legal Requirements: We may disclose your information when required to do so by law or in response to valid legal processes, such as subpoenas or court orders.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information to the involved parties as part of the transaction.

### 4. Your Privacy Rights

You have the following rights regarding your personal information:

- Access and Correction: You may request access to your personal information and correct any inaccuracies.

- Opt-Out of Marketing Communications: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

- Deletion: You may request the deletion of your personal information where applicable. Please note that we may retain certain information as required by law or for legitimate business purposes.

- Cookie Preferences: You can control cookie settings through your browser or opt out of certain tracking technologies on our website.

### 5. Security of Your Information

We take the security of your personal information seriously and implement reasonable physical, administrative, and technical measures to protect your information from unauthorized access, use, or disclosure.

For our physical store, we:

- Ensure secure handling of your garments and personal information.

- Limit access to your information to authorized personnel only.

For our online services, we:

- Use secure connections (SSL) for data transmission.

- Regularly update our security protocols to safeguard your data.

### 6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, we may retain your contact information for customer service follow-ups, billing, or dispute resolution.

### 7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

- Improve user experience by remembering preferences.

- Provide analytics on site usage.

- Serve targeted ads based on user behavior.

You can adjust your cookie preferences through your browser settings. Disabling cookies may affect your experience on our site.

### 8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

### 9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

### 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will update the “Last Updated” date. Continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

### 11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Phillip Roche

15975 NW 57th Ave

Phone:

Email: [email protected]