Frequently Asked Questions

1. What makes Phillip Roche different from other cleaning services?

Answer: At Phillip Roche, we pride ourselves on our commitment to the environment and our customers. From using the best worldwide technology available for energy efficiency to selecting the finest eco-friendly soaps and detergents, we ensure that our processes are not only gentle on your garments but also kind to the planet, ensuring impeccable cleaning results. We constantly update our equipment and processes to stay at the forefront of efficiency and eco-friendliness.

2. How does Phillip Roche contribute to environmental sustainability?

Answer: We deeply care about the environment and have embraced eco-friendly practices in every aspect of our work. Our processes are gentle on your clothes and kind to the planet. To protect the environment, our clients, and our staff, we have completely removed PERC, a highly contaminant substance, from all of our cleaning processes.

3. What is the Phillip Roche Premier Club, and how can I join?

Answer: The Phillip Roche Premier Club is our exclusive membership program offering added conveniences like free pick-up and delivery services. Enrollment is free, and members can enjoy these premium benefits. You can sign up on our website or in-store.

4. Do you offer any express cleaning services?

Answer: Yes, we offer Express Services for those in need of a quick turnaround. This includes our Same Day Service, ensuring your garments are cleaned and ready when you need them. Click HERE to schedule now.

5. Can you handle special items like wedding gowns or leather?

Answer: Absolutely! We have specialized services for delicate and unique items, including wedding gown preservations, leather, and suede. Our expert technicians are trained to handle these items with the utmost care.

6. Is there an extra charge for pick-up and delivery services?

Answer: For our Premier Club members, pick-up and delivery are included in the service pricing. For non-members, a nominal fee applies. We strive to make our services as convenient and accessible as possible.

7. How do I schedule a pick-up for my laundry?

Answer: Scheduling a pick-up is easy! Simply use our CleanCloud app or visit our website to arrange a convenient pick-up time.

8. What measures do you take to ensure the quality of your cleaning services?

Answer: We maintain the highest standards by using premium detergents, advanced machinery, and rigorous training for our staff. Regular quality checks and customer feedback are integral to our process, ensuring the best care for your garments.

9. Are your cleaning processes safe for people with allergies?

Answer: Yes, we use hypoallergenic detergents that are gentle on the skin yet effective in cleaning, making our services suitable for people with sensitive skin or allergies

10. Can I trust Phillip Roche with my designer or luxury items?

Answer: Absolutely. We have extensive experience and expertise in handling designer and luxury garments, ensuring they receive the careful treatment they deserve.

11. Can the traces of COVID-19 be eliminated from clothes through wet cleaning processes?

Answer: Our detergents are certified by the EPA (Environmental Protection Agency) as they eliminate 99% of the COVID-19 virus.